Policies and FAQ
Policies
By hiring our services, you acknowledge and agree to these policies.
Cancellation & Reschedule
To ensure exceptional service and efficient scheduling for all our clients, we've implemented a fair cancellation policy:
• Cancellations made 48+ hours before your scheduled date: No charge
• Cancellations between 24-48 hours: 50% of service fee charged
• Cancellations under 24 hours or lockouts: 100% of service fee charged
This policy is necessary because:
1. Late cancellations prevent us from accommodating other clients who requested your booked time slot, resulting in lost business opportunities. We often turn away potential clients once a time slot is filled. Late cancellations mean we've missed out on serving those clients.
2. Our cleaning teams carefully plan their routes and schedules in advance. Last-minute changes disrupt these optimized plans, affecting overall efficiency.Preparing for each job involves administrative work and resource allocation. Late changes create unnecessary overhead costs.
3. Our staff relies on consistent work schedules. Sudden cancellations can impact their income and job stability.
We understand that plans can change unexpectedly. By adhering to this policy, you help us maintain a reliable, efficient service for all clients while ensuring fair compensation for our dedicated team.