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Terms and Conditions

Effective Date: 12/01/2024
 

Welcome to Seattle's Best Maids, LLC (referred to as "SBM"). By accessing our website www.seattlesbestmaids.com (the "Site"), and booking a service with us you agree to these Terms and Conditions.

Please read them carefully.

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1. Authority

By accessing or using this Site, you affirm and represent that you are at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of Washington State. You further agree to comply with these Terms and acknowledge that SBM’s trademarks, copyrights, and proprietary materials are protected under applicable laws.

By booking a cleaning service and submitting the required 50% service deposit, you expressly consent to and accept the terms outlined in our Service Agreement, which governs all aspects of the services provided. Your booking and payment constitute your acknowledgment and agreement to be bound by these terms, as well as any policies or conditions referenced therein.
 

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2. Services

A. Types of Cleaning Services
SBM offers a variety of professional cleaning services, each governed by specific terms:
 

• Flat-Rate Cleaning: Includes a satisfaction guarantee. Any requests for re-cleans must be made prior to the cleaning staff’s departure or within 24 hours of service completion*. Requests made outside this timeframe will not be honored.
   

• Hourly Rate Cleaning: Requires a minimum booking of (2) hours. This service does not include a satisfaction guarantee. Clients are responsible for purchasing additional cleaning time as needed. Additional time must be agreed upon and paid for in full before the cleaning staff's departure.
   

• Deep/Move-Out Cleaning: Requires a minimum booking of (2) hours. Additional charges may apply if the condition of the home requires more time or effort than anticipated.
   

By booking any of these services, clients acknowledge and agree to the specific terms associated with their selected service, as well as all general terms outlined in the Service Agreement.


 

3. Payment Policy

A. Payments

• Deposit: A 50% deposit is required at the time of booking and is non-refundable if canceled within 48 hours of the scheduled service date. If the deposit is paid on the day of service, after it has been previously invoiced, any processing delays may occur, and no refund will be issued under any circumstances.
   

• Balance: The remaining balance is due in full on the day of service. Failure to pay the balance by the scheduled date will result in the application of late fees, as specified in the Service Agreement.
   

This payment policy is applicable to all fees related to the service, including but not limited to late fees, cancellation fees, rescheduling fees, lockout fees, and any other charges outlined in the Service Agreement. Reminder: By booking and paying the deposit, clients acknowledge and agree to these terms and conditions.​

 

B. Late Payments

All payments for services rendered are due on the day of service or the day the invoice is issued. In the event of a late payment, the following late payment policy will apply:
 

• Payment for any cleaning service is due on the day of service.
   

• Grace Period: There is a 1-day grace period after the due date.
   

• Late Fee After Grace Period: 5% late fee is applied 1 day after the payment is overdue.
   

• Interest Charges: After 30 days, an interest charge of 7.5% is added every 30 days the payment remains overdue.
   

• Late Fee Cap: After 60 days, a maximum of 20% of the outstanding balance will be charged as late fees and interest.

• Collections and Legal Action: If payment is not received within the specified time frame and no payment plan has been established, SBM reserves the right to pursue collection of the outstanding balance, including through small claims court or other legal means, at the company’s discretion.
   

• Responsibility for Payment: The individual or entity named on the invoice, as well as the person associated with the payment method (credit card, debit card, or other payment forms), will be held fully responsible for the payment. Bills will be sent to the service address provided in the account records, and failure to receive the bill does not absolve the client of their payment obligation.
   

By booking a cleaning service with us, service requester acknowledge and agree to comply with this late payment policy.


C. Tipping
Tipping is optional and not required, but it is greatly appreciated. Any cash left for the cleaning technician is considered a gratuity and cannot be applied toward the service fee or any outstanding balances. SBM accepts payments exclusively through Square, and any payments made directly to the cleaning technician will be treated as a tip. By booking our services, clients acknowledge and agree to this policy.
 

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D. Refunds

• No Refunds for Completed Services: Once a service has been completed, no refunds will be issued. This includes all cleaning services provided in full as per the agreed-upon terms.
   

• Refunds for Uncompleted Services: Refunds may be considered only for services that were not completed as scheduled, subject to the cancellation, reschedule and lock-out policy outlined in Service Agreement

 

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4. Cancellation and Rescheduling Policy

 

• Cancellations/Reschedules 48 Hours or More Before Scheduled Service: Cancellations made at least 48 hours prior to the scheduled service will incur no charge.
   

• Cancellations/Reschedules Between 24 to 48 Hours Before Scheduled Service: Cancellations made between 24 to 48 hours before the scheduled service will incur a charge equal to 50% of the total service fee.
   

• Cancellations/Reschedules Less Than 24 Hours Before Scheduled Service: Cancellations made less than 24 hours before the scheduled service, or in the event of a lockout, will incur a charge equal to 100% of the total service fee.
  
  
   

5. Supplies and Equipment

Seattle's Best Maids provides all necessary cleaning supplies and equipment to complete our services to the highest standards of quality.

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If a client requests the use of their own supplies or vacuum, SBM cannot guarantee that the cleaning will meet our usual standards of excellence. This is due to potential variations in the performance, condition, or suitability of client-provided items.
 

To ensure optimal results, we strongly recommend allowing our team to utilize the supplies and equipment we provide. SBM is not responsible for any delays, incomplete services, or diminished cleaning quality resulting from the use of client-provided items.


6. Satisfaction Guarantee
Flat-rate services come with a satisfaction guarantee for re-cleans within 24 hours. This does not apply to hourly services or homes in poor condition. However, the satisfaction guarantee is waived if the cleaning technician checks in with the client in person before departing, and the client approves the work without notifying the technician of any areas that need additional attention prior to departure.


 

7. Recurring Services
 

For recurring services:

• Invoices will be issued prior to each scheduled service.

• No deposit is required; however, full payment is due on the day of service. Failure to remit payment on the scheduled date will result in the application of late fees, as outlined in the Service Agreement.
  
  
   

8. Modifications and Termination of Service
 

A. Service Changes
Requests for changes to the service, including but not limited to switching from flat-rate to hourly rate, rescheduling, or canceling services, must be submitted no later than 48 hours prior to the scheduled service date. Requests made after this time may incur additional charges or be subject to cancellation fees, as outlined in the Service Agreement.
 

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B. Termination
SBM reserves the right to terminate services immediately in the event of non-payment, safety concerns, or any other circumstances deemed necessary by SBM in its sole discretion. In such cases, no refunds will be provided, and any outstanding balances will remain due and payable.


 

9. Photo and Video Release

By using the services of Seattle's Best Maids, LLC ("SBM"), you hereby grant SBM the irrevocable right to capture photographs and/or videos of your property before and after cleaning services are rendered. These images and recordings may be used by SBM for promotional purposes, including, but not limited to, advertising, marketing materials, social media platforms, and website content.

If you do not consent to the use of photographs or videos of your property, you must notify SBM in writing prior to the scheduled service. Failure to provide written notice will be deemed as consent to such use.


 

10. Safety Policies
Clients are responsible for the following to ensure a safe and efficient cleaning experience:
 

• Fragile Items and Valuables: Clients must inform SBM of any fragile, valuable, or irreplaceable items that require special attention. It is the client’s responsibility to ensure such items are properly protected or removed prior to service.
   

• Pets: Clients must secure pets in a safe area during the cleaning service to prevent any potential harm to the animals, cleaning technicians, or property.
   

• Safe Environment: Clients must ensure that the premises are free from hazards and provide a safe working environment for the cleaning technicians. This includes removing any obstacles, ensuring adequate lighting, and addressing any known safety concerns prior to the scheduled service.
   

Failure to adhere to these safety policies may result in service delays, additional charges, or cancellation of the cleaning service at the discretion of SBM.

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11. Privacy Policy
Your use of our Site is governed by our Privacy Policy, which details the collection, use, and protection of your personal data. By accessing or using the Site, you acknowledge that you have read, understood, and agree to the terms outlined in our Privacy Policy.

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12. Payment Dispute Policy

In the event of a dispute, the client must first attempt to resolve the issue through direct communication with SBM’s customer support. If unresolved, the matter may proceed to legal action as outlined in the agreement.

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• Dispute Processing Fee: A non-refundable dispute processing fee of $50 will be charged for any disputed payments, including but not limited to chargebacks, reversals, or disputes initiated by the client for any reason.
   

• Retention of Service Fees: SBM reserves the right to retain up to 100% of the service fee in accordance with its established cancellation, rescheduling, and other service policies. Refunds or adjustments to payments shall be made solely in accordance with these policies, and any disputes regarding refunds will be resolved in accordance with the terms set forth in this agreement.
   

• Late Fees and Collections: Late fees, as specified in this agreement, will continue to accrue every two (2) days on any outstanding balances. In the event the dispute remains unresolved for a period of 30 to 60 days, depending on the outstanding balance, SBM reserves the right to initiate legal proceedings, including filing a claim in small claims court or referring the account to collections.
   

• Legal Liability: The individual or entity identified as the primary account holder, or the individual associated with the payment method (credit card, debit card, or otherwise), will be held legally responsible for the full payment of any outstanding balances, including fees incurred under this dispute process. SBM will send invoices to the address associated with the account, and failure to receive or acknowledge the invoice shall not discharge the client’s payment obligations.
  
   

13. Governing Law 
These Terms shall be governed by, and construed in accordance with, the laws of the State of Washington, without regard to its conflicts of law principles.

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14. Electronic Communications
By using the Site, you consent to receive communications electronically.​​​​

15. Force Majeure
Seattle's Best Maids, LLC ("SBM") shall not be held liable for any failure or delay in the performance of its obligations under these Terms due to circumstances beyond its reasonable control, including, but not limited to, acts of God, natural disasters, pandemics, government-imposed restrictions, strikes, terrorism, war, or other unforeseeable events. In such cases, SBM reserves the right to reschedule services without penalty or liability.

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16. Liability Disclaimer
Services provided by Seattle's Best Maids, LLC ("SBM") are offered "as is," without warranties or guarantees. SBM is not liable for any inaccuracies, damages, or losses arising from the use of the website or services. By using the website or booking services, you accept that SBM is not responsible for any incidental damages, errors, or omissions.



17. Liability for Personal Property
While Seattle's Best Maids, LLC ("SBM") endeavors to provide high-quality cleaning services, we shall not be held liable for any damage to or loss of personal property left in the cleaning area. Clients are solely responsible for securing or removing valuable, fragile, or sensitive items prior to the commencement of the cleaning service. In the event of accidental damage, clients must notify SBM in writing within 24 hours of the service, providing sufficient documentation (e.g., photos) to support the claim for review.

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18. Indemnification
You agree to indemnify, defend, and hold harmless Seattle's Best Maids, LLC ("SBM"), its officers, employees, agents, and affiliates from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorney fees) arising from or in connection with your use of the services or any breach of these Terms. This indemnification obligation shall survive the termination of these Terms and your use of the services.

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19. Class Action Waiver
You agree that any and all disputes, claims, or controversies arising out of or in connection with these Terms or the services provided by Seattle's Best Maids, LLC ("SBM") shall be resolved on an individual basis. You waive any right to participate in a class action, class arbitration, or any other type of representative action. Any dispute shall not be consolidated with the claims of any other party.

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20. Changes to Terms
Seattle's Best Maids, LLC ("SBM") reserves the right to amend or modify these Terms at any time, in its sole discretion. Any changes will be effective immediately upon posting to the website or as otherwise stated. It is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of the services after such changes constitutes your acceptance of the revised Terms.

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Contact Us

For questions or comments regarding these Terms, contact us at:

Seattle's Best Maids, LLC 

Email: seattlebestmaids@gmail.com  
Phone: (425) 523-2171